Our customer service goes well beyond selling you a mobility scooter. When you purchase from us, we’re here to support you for as long as you own an Active Scooter. Mobility scooter servicing can help prevent long-term wear, providing you with years of reliability, freedom and independence.
In addition to caring about your independence, we also care about minimising your exposure to the Covid-19 virus. Regularly disinfecting your scooter, in particular the “high touch areas” of the tiller and seat, help towards achieving a sterile and virus-free scooter. We are offering a hygienic clean for FREE when completing a scooter service. My team will complete all the important scooter safety checks PLUS a disinfection using the Australian Government Department of Health recommended environmental cleaning and disinfection principals for Covid-19. All service staff practice exceptional levels of hygiene through wearing protective disposable gloves, and regularly disinfecting tools, work surfaces and vehicles. They have completed the Federal Government’s Covid-19 Infection Control training course and we’re continually upgrading our standards.
Social distancing is important, so we can complete this service without seeing you, unless we wave through the window! Payment can be done later over the phone.
Ideally, you should have your mobility scooter serviced once a year to ensure that the brakes, batteries, motor and steering are performing safely. If you regularly take your scooter off-road, we might need to take a closer look at the tyres, wheel bearings and suspension.
There is also no need to come to us, we’ll come to you. If you live anywhere in Brisbane, Sunshine Coast, Gold Coast or Ipswich, just call us and we’ll schedule a time that’s convenient for you to receive your mobility scooter servicing. We’ll bring our own mobile workshop to maintain your scooter.
Need a spare part? No problem. We have stocks in Brisbane and Melbourne, so we can get the part you need quickly. If it’s not quick enough, we’ll give you a free rental scooter.
We’re ready to do whatever we can to help you regain your independence and freedom. From mobility scooter servicing to easy-to-transport scooter racks, you’ll find everything you need to enjoy greater mobility through Active Scooters.
For information about our warranty, click here…. Extended Warranty
For information about our service plan, click here…. Service Care